Terms of service
Legal notice (Act on Specified Commercial Transactions)
Operating company:
Sol Group Co., Ltd.
Website URL:
Person responsible for sales:
Mitsuki Mino
Address:
Osaka
〒530-0047 Nishitenma 4-5-4, Kita-ku, Osaka
*This address is not our returns warehouse. The return address varies by product, so please contact us before returning an item.
Contact:
Phone:
0677774031
Our phone line is currently suspended.
Please contact us by email.
Email:
(Inquiry hours: 9:00–17:00, excluding weekends, public holidays and the New Year period)
Selling price:
Shown including tax on each product page
Quantity:
No limit while stock lasts
Charges other than the product price:
Shipping fees (tax included)
Flat rate of ¥600 nationwide (*Hokkaido and Okinawa +¥700)On purchases of ¥6,000 or more, free shipping nationwide. *Excluding Hokkaido and Okinawa.
Large items delivered to Hokkaido and Okinawa cost ¥3,000 per item.
Payment fees
Convenience store prepayment fee (tax included)
Flat ¥220
Bank transfer
Please check your bank’s transfer fees.
Cash on delivery fee (tax included)
Up to ¥9,999: ¥330
Up to ¥29,999: ¥440
Up to ¥99,999: ¥660
Up to ¥300,000: ¥1,100
Order validity:
In principle, until sold out.
Payment methods:
Apple pay, Google pay
• Credit cards (VISA / Master Card / American Express / JCB)
• Rakuten Pay
• Paidy (pay later)
• Mobile payment (PayPay / Line pay / Merpay)
• Cash on delivery (cash, credit/debit card, e-money)
*Not available for posters and some large items
• Convenience store prepayment (FamilyMart / Lawson / Ministop / Daily Yamazaki / Seicomart)
• Bank transfer (prepayment)
Convenience store prepayment
After you order, we’ll email you a payment number. Please pay within 7 days of receiving the email.If payment is not confirmed within 7 days of your order, the order will be cancelled.
• Bank transfer
After you order, we’ll email you the account details for the transfer. Please make the transfer within 14 days of receiving the email.
Convenience store prepayment and bank transfer orders use KOMOJU, the payment system provided by DEGICA Co., Ltd.; personal information is provided within the scope of the service and the payment claim is transferred.
Delivery method
Carriers: Yamato Transport / Sagawa Express
Delivery time
This varies by product; see below.
Same-day shipping: delivered within 1-2 business days
Posters: delivered within 5-7 business days
Pre-orders: shipped within 1-2 business days of arrival. The approximate expected arrival date is given on each product page.
Made to order: see each product page.
Returns:
We exchange items only if we sent the wrong item or the item is damaged. Returns and exchanges of defective items are accepted only within 7 days of arrival. We cover shipping costs for exchanging defective items.
If you would like a return or exchange, please contact our customer support in advance. Items sent back without prior contact will not be accepted for return or exchange. Thank you for your understanding.
Contact:
Service interruptions
For various reasons, the system may go down and the service may be unavailable. In that case, restoring the system may take some time.
Other terms of sale
We sell within Japan only.