Refund policy

Returns and exchanges

• If an item arrives damaged or soiled, is defective, or is different from what you ordered, we will exchange it or accept a return.

• We cannot accept returns or exchanges of items after assembly.

• Always contact us in advance to request an exchange or return. Items sent back without a request will be returned to you.

• We cover shipping costs for exchanges and returns. Please send the item cash on delivery (carriage forward).

• Please contact us about exchanges and returns within 7 days.

• Refunds cover the price of the item only; fees/shipping costs and similar charges are not refunded.

The following cases are not eligible for return.

• Scratches, chipped paint and similar marks arising during manufacturing or distribution

• Odors from the manufacturing process, slight closing imperfections and similar

• Items that have been assembled

• We cannot accept exchanges or returns for reasons of customer preference (wrong size, different from what you imagined) rather than a quality problem.

• Product images may look different from the actual colors depending on your monitor and viewing environment.
Some specifications, such as cord color or switch shape, may also change without notice.
We cannot accept returns or exchanges for these reasons. Thank you for your understanding.

support@officialbauhaus.jp: please contact us at this address.

If you would like a refund or exchange, please contact us with the following details.

• Your request
• Name used for the order
• Phone number
• Order number
• Product name

Refunds or exchanges are made after you send the item back and we confirm receipt.

Items sent without prior contact cannot be accepted under any circumstances.

*Notes on returning items*

Returns and exchanges are only possible in the same packaging materials/box the item was delivered in, so please keep the packaging.

Please note that we cannot provide new packaging materials.

Items that cannot be taken apart cannot be returned or exchanged.